Returns

Customers are given a return window of up to sixty days from the date of purchase, allowing sufficient time to evaluate items and decide whether they are suitable. This extended timeframe is intended to create a more relaxed and flexible shopping experience, removing pressure to make immediate decisions. In order for a return to qualify for a refund, products must be returned in their original condition, meaning they are unworn, unused, and accompanied by all original packaging. These requirements help ensure that returned items can be properly inspected and maintained in a condition appropriate for resale, supporting consistent product quality and handling standards.

For customers in the United States, the return process is managed through an online system specifically designed to streamline submissions and reduce complexity. Depending on the order reference, different return pathways are used. Orders beginning with a “US” identifier are directed through one designated portal, while purchases made prior to late September 2025 are handled through an alternative system created for earlier transactions. Each platform provides guided instructions that walk customers through the return steps in a structured way, helping to minimize mistakes and ensure that requests are processed efficiently.

After a return has been initiated, customers should expect a transit and processing period of up to eighteen days before the item reaches the returns facility. This period includes shipping time as well as internal handling once the package is in the logistics network. During this stage, the return remains in transit and will only move into processing once it has arrived at the warehouse and been logged into the system.

Once the returned package has been received, it is carefully inspected to confirm that it meets the required conditions. Following successful verification, refunds are typically issued within approximately five business days. Customers are notified once the refund has been completed, ensuring clear communication from start to finish. This structured timeline helps maintain transparency and allows customers to understand exactly where their return is within the process at any given time.

Including all required return documentation inside the parcel is essential. This paperwork allows the returns team to quickly identify the order and link it to the correct customer record. Proper inclusion of these details helps prevent delays and ensures the inspection process can proceed without unnecessary complications. Customers are encouraged to double-check that all necessary forms are included before shipping their return.

If any difficulties or uncertainties arise during the return process, support is available to assist. Customers can reach out to the service team for guidance, clarification, or resolution of any issues that may occur. Assistance is provided to ensure that the process remains as straightforward and efficient as possible, even if unexpected situations arise.

Return shipping costs are covered for all eligible returns, meaning customers are not required to pay to send items back. This approach is designed to make the process more accessible and reduce friction when returning products. Once items have been received, reviewed, and approved, refunds are processed according to the established conditions and timelines.

Overall, the return system is structured to prioritize clarity, fairness, and ease of use. With a generous return period, organized digital submission tools, clear requirements, and defined processing stages, the entire experience is designed to give customers confidence and transparency from the moment a return is initiated through to the final refund confirmation.