International Customs & Imports

All orders are dispatched from the United Kingdom, and as a result, international shipments may be subject to customs procedures upon arrival in the destination country. These checks are carried out by local customs authorities and are separate from the shipping process itself. During this stage, parcels may be assessed for applicable import-related charges, which can vary depending on national regulations. Such charges may include import duties, sales tax, value-added tax, or other government-imposed fees required for the release and delivery of goods.

The amount paid at checkout covers the cost of products and the selected delivery service only. It does not, unless specifically stated, include any additional charges that may be imposed by customs authorities in the receiving country. If import fees are applicable, they are determined by the destination country’s regulations and are typically collected by the courier or customs office. In most cases, the delivery carrier will notify the recipient if payment is required before the parcel can be released for final delivery.

Because customs laws and tax thresholds differ widely across regions and may be updated over time, it is not possible to provide a universal estimate of additional charges for every order destination. Customers are advised to consult their local customs guidelines or contact relevant authorities if they are uncertain about potential import costs before placing an order. This helps ensure a clear understanding of any possible charges that may apply once the parcel enters the destination country.

For shipments arriving in the United States, import-related duties and tariffs are generally included, meaning customers do not usually need to pay additional customs fees upon delivery. This arrangement is intended to create a more straightforward and predictable delivery process. For deliveries to Canada, customs duties may be applied when the total order value exceeds 20 CAD, with any applicable fees assessed by local authorities and payable by the recipient at the time of delivery or clearance.

Customers within the European region benefit from specific import arrangements depending on order value. The Import One-Stop Shop framework is used for eligible shipments under 150 EUR, allowing relevant taxes and duties to be addressed at the time of purchase so that no additional charges are typically required upon delivery within that threshold. For orders exceeding this value, import charges may be applied either during checkout or upon arrival depending on the destination country’s processing method. In certain cases, such as higher-value shipments to Germany, taxes and duties may be collected directly at the point of delivery.

In Australia, customs duties and import taxes may apply to goods valued above 1,000 AUD, depending on local regulations. Other regions may also impose import charges based on their own legal thresholds and customs frameworks. These fees are established and enforced by government agencies and are not controlled by the seller or shipping provider.

If a customer declines to pay any required import fees, the shipment may be refused or returned to the sender by the carrier. In such situations, any refund issued may be adjusted to account for original shipping costs, return handling fees, or other charges incurred during the process. Customers are therefore encouraged to ensure they understand and accept potential import obligations before completing an order.

While efforts are made to provide clear and accurate information regarding international delivery, responsibility for compliance with local import regulations ultimately rests with the recipient. Awareness of these conditions in advance can help reduce delays, prevent unexpected costs, and ensure a smoother overall delivery experience.